Website Terms

Last Updated: 3rd July 2026

Terms & Conditions of Sale

These terms apply whenever you buy a hamper or digital meal plan from eatingthroughcancer.co.uk.

Who we are Eating Through Cancer, unit 6 bristol, bs9 4hp , Charlotte@healthnutritionist.co.uk

Our products

Physical hampers: curated gift boxes of food and comfort items, described individually on each product page.
Digital meal plans: downloadable PDF guides delivered by email/download link after purchase.

Placing an order Adding an item to your basket and completing checkout constitutes an offer to buy, which we accept once we confirm your order by email. A contract is formed at that point.

Pricing & payment All prices are shown in GBP and prices are not subject to VAT. Payment is taken at checkout via payment provider.

Availability Hampers are subject to stock availability. If an item becomes unavailable after you've ordered, we'll contact you to offer a substitute, refund, or delay.

Not medical advice See our Health Disclaimer below — our products are not medical treatment and do not replace advice from your treatment team.

Governing law These terms are governed by the laws of England and Wales, and disputes fall under the jurisdiction of the English courts.

Delivery Policy

Applies to physical hampers only — digital meal plans are delivered electronically, see below.

Delivery area: We currently deliver within the UK only.

Dispatch times: Orders are dispatched within [1–3 working days] of purchase.

Delivery times: Standard delivery takes [2–4 working days] via courier.

Delivery costs: Shown at checkout before you pay, based on hamper weight/size and destination.

Perishable/fresh items: If a hamper contains fresh or perishable food, we recommend it's opened promptly on arrival. We're not responsible for spoilage caused by delays outside our control (e.g. courier delay) once the item has left us in good condition, but please contact us if anything arrives damaged or unsuitable — see our Returns policy.

Gift sensitivity: Given the nature of these hampers, we pack discreetly and don't include pricing on gift orders.

Digital meal plans: Delivered by email/download link, typically within 1 hour of purchase confirmation. If you don't receive it, check your spam folder or contact us via email and we'll resend it.

Cancellation, Returns & Refunds Policy

Your cancellation rights differ depending on whether you've bought a physical hamper or a digital meal plan — this follows the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Physical hampers As a consumer buying online, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013. To cancel, email [contact email] within 14 days of delivery.

If the hamper is unopened and unused, we'll refund you in full (including standard delivery cost) once we've received the item back, or evidence you've returned it.
Important exception to flag and confirm: if the hamper contains fresh food items are exempt from the standard 14-day right to cancel under the Regulations, because goods that deteriorate quickly can't reasonably be returned.
Return postage costs are the customer's responsibility unless the item is faulty or not as described.
Damaged, faulty, or incorrect items: contact us within 48 hours of delivery with a photo, and we'll arrange a replacement or full refund including delivery, at no cost to you.

Digital meal plans Because digital products are delivered instantly, the 14-day cancellation right works differently:

Under Regulation 37 of the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days unless you've expressly requested delivery to begin within that period and acknowledged that doing so means you lose your right to cancel once download starts.
Once downloaded, refunds are only offered if the file is faulty (e.g. corrupted, wrong file) — contact us via email and we'll fix or refund.

Faulty goods

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 to a refund, repair or replacement if goods are faulty, not as described, or not fit for purpose.

How to request a cancellation, return or refund - simply email Charlotte@healthnutritionist.co.uk with your order number. Approved refunds are issued to your original payment method within 14 days.

6. Health & Medical Disclaimer

The content, hampers, and meal plans available through Eating Through Cancer are intended to provide general nutritional support and comfort during and after cancer treatment. They are not medical treatment and do not replace advice, diagnosis, or care from your oncologist, GP, dietitian, or wider treatment team.

Every person's cancer diagnosis and treatment plan is different, and nutritional needs can vary significantly depending on treatment type, stage, and individual circumstances. Always speak to your medical team before making significant dietary changes, particularly during active treatment, and especially if you have specific dietary restrictions, allergies, a stoma, swallowing difficulties, or are on medication with known food interactions.

Our meal plans and hamper product descriptions draw on published evidence and guidance, including ESPEN (2021) guidelines on nutrition in cancer patients, WCRF (2018) recommendations, and Ryan et al. (2012), but they are general in nature and not a personalised clinical assessment. If you'd like individually tailored dietary support, we recommend booking a 1:1 consultation at healthnutritionist.co.uk.

Charlotte Turner-Murthy, who develops the nutritional content behind Eating Through Cancer, is an HCPC Registered Dietitian

In a medical emergency, contact emergency services immediately.

Complaints Procedure

If something's gone wrong with your order or you're unhappy with any aspect of our service:

Step 1: Email Charlotte@healthnutritionist.co.uk with your order number and details. We aim to acknowledge within[3 working days and resolve within 14 days.

Step 2: For complaints relating to the clinical/nutritional content specifically, as this is developed under Charlotte's HCPC registration, you can also raise concerns with the HCPC at hcpc-uk.org.